Blue Clean Terms and Conditions

Terms and Conditions – Blueclean Property Services

Blueclean Property Services reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.

By using Blueclean Property Services by telephone, e-mail or the Blueclean website the Client agrees to be bound by Blueclean Property Services terms and conditions.

RESIDENTIAL, ACCOMODATION AND COMMERCIAL CLEANING SERVICES

If the Client agrees to provide all cleaning materials and equipment needed for the required work, they are liable and responsible that all cleaning equipment should be safe and in full working order.
If Blueclean Property Services has to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out a fee may apply.
Blueclean Property Services will not be accountable for triggering any alarm systems. Client should give any special instructions for deactivation/activation of any household alarm systems.
Blueclean Property Services reserves the right not to continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. Blueclean Property Services also will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person.
If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Blueclean Property Services will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the complete service being completed.
Blueclean Property Service does not accept responsibility for the poor performance or quality of work on a Post-Renovation Cleaning if at the moment of the job, there are other workers in the property or if any construction work is still happening.
At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises;
Standard Cleaning does not include cleaning of: Cleaning of ceilings, windows and any other surfaces outside of normal reach, cleaning of deep stains, pet messes and other heavy soiling’s, Mould removal, Lifting heavy items (such as furniture or white goods), Cleaning or maintenance of outside areas such as garages, patios, decks and gardens, Cleaning of exteriors, including walls and windows
All Properties for residential, accommodation or commercial cleanings must be unoccupied unless informed and agreed beforehand, for a team to follow the established work scope of the service hired.
All our services are guaranteed, and Blue Clean staff will re-attend a property if further cleaning is required within the work scope of the service hired. A non-service conformity must be informed for Blue Clean to rectify the cleaning prior to claim the refund of a service fee
Blue Clean Property Services reserves the right not to accept a booking for any reason.
For accommodation cleaning services, Blue Clean does not recommend any local Laundromat/dry cleaning business. Blue Clean Services does not accept responsibility for any missing linen dropped off to the designated laundromat by the client.
The cleaning window for accommodation services must be a range of 4 or 6 hours depending if it’s a small or large property accordingly. Our teams may arrive anytime within that window. Early check-ins or late check-outs must be informed to us at least 24 hours before the scheduled times.

ARRIVAL WINDOW

The booking arrival time is a range that represents our arrival window, usually 2 hours to deal with the unpredictability of traffic, parking and other surprises.

PARKING

Visitor’s parking or free street parking must be available for the time our teams perform the job. Extra charges may apply if free parking is not available.

LINEN HIRE FOR ACCOMMODATION CLEANING

Before using Blue Clean’s linen hire service for accommodation services, house owners, property managers, hosts and customers must remove any bed linen and towels from the property. Blue Clean Property Services does not store customers’ linen and it is not responsible for any missing linen that may get mixed during the linen hire service.
The linen must be returned if you ever stop renting out your property. Our team will pick up with no extra charge. However if the linen hired is not returned, the assigned credit card or the payment method agreed, will be charged the cost of the linen purchase according to the number of packs in possession (Single, Queen, King).

END OF LEASE CLEANING (TENANCY CLEANING)/SPRING AND ONE OFF CLEANING/ AFTER BUILDERS CLEANING

If the Client agrees to provide all cleaning materials and equipment needed for the required work, they are liable and responsible that all cleaning equipment should be safe and in full working order.The End of Tenancy Cleaning, One Off/Spring Cleaning and an After Builders Cleaning do not include cleaning of: Cleaning of ceilings, windows and any other surfaces outside of normal reach, cleaning of deep stains, pet messes and other heavy soiling’s, Mould removal, Lifting heavy items (such as furniture or white goods), Cleaning or maintenance of outside areas such as garages, patios, decks and gardens, Cleaning of exteriors, including walls and windows
Professional carpet and oven cleaning are not included unless client requests this service.If Blueclean Property Services has to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out a fee may apply.
Blueclean Property Services will not be accountable for triggering any alarm systems. Client should give any special instructions for deactivation/activation of any household alarm systems.
Blueclean Property Services reserves the right not to continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. Blueclean Property Services also will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person.
If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Blueclean Property Services will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the complete service being completed.
Client is advised that an end of tenancy cleaning may take double the length of the time required for a general cleaning. After Builders Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring the same service.
At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises;Blueclean Property Services reserves the right not to accept a booking for any reason.
The client must inform to Blue Clean Customer Care team via phone, text message, email or chat, how the cleaner should proceed with any items left or abandoned in the property prior to commence the cleaning job
Any items left or abandoned in the property where an End of Lease cleaning for an unfurnished property is provided, are considered rubbish and will be disposed in the most convenience place out of the house or building to avoid any disruption during the final real state inspection check.
Blue Clean does not take any responsibility for any items left or abandoned for an end of lease cleaning at an unfurnished property.

PACKING AND UNPACKING SERVICES

Scope of Service: Blue Clean Services offers packing and unpacking services exclusively for light items. We do not handle furniture or home appliances.
Safety Measures: To ensure the safety of our team and your belongings, goods to be unpacked must be placed in the specific room where they are to be organised. We do not move boxes, and all items must be reachable from the floor or a step ladder, without requiring access to attics or other difficult-to-reach areas.
Limitation of Liability: Blue Clean Services is not a common carrier and accepts no liability as such. We reserve the right to refuse moving items considered dirty or unsuitable for transport. Boxes must be sturdy enough to carry the items within them.
Safety Risks: Our team reserves the right to refuse work if safety risks are present or if the requested tasks are deemed unsuitable for our equipment or personnel.
Notification of Fragile Items: Customers must provide written notice of any fragile or valuable items with a value exceeding $1,000 prior to the commencement of removal or storage.
Professional Conduct: We expect all interactions with our team to be polite and professional. We reserve the right to refuse service if the customer or individuals on the property are not acting in a respectful manner.
Special Requests: Blue Clean Services may refuse requests that fall outside the scope of our service description. Customers must inform us of any unusual structures or items
Commencement of Job: The duration of a job begins upon our team’s arrival at the pick-up location and continues until all tools and equipment are back in our possession and payment is completed.
Exclusions: Blue Clean Services shall not be responsible for the condition or operation of electronic equipment, clocks, or any other mechanical devices with unknown mechanical conditions.
Valuables Exclusion: We are not liable for loss or damage to valuables such as currency, jewelry, works of art, or fragile items unless special arrangements are made and agreed upon.
Glass and Fragile Items: We are not responsible for damage to glass, porcelain, ceramic items, or other fragile items unless special packaging has been provided.
Special Instructions: Customers must provide any special instructions for items requiring disassembly, assembly, or other preparation. Failure to do so releases Blue Clean Services from liability for any resulting damage.
Coverage Exclusions: Cash, checks, jewelry, firearms, and other high-value items should be packed by the customer and are excluded from coverage. Additionally, particle board, pressed wood furniture, and IKEA furniture are not covered due to their susceptibility to damage during transport or assembly.
By engaging with Blue Clean Services, customers agree to abide by these terms and conditions.

STEAM CARPET SERVICES

All Steam carpet cleaning orders are based on the number of standard rooms for residential properties or SQMTS for commercial services.
Blueclean Cleaning Services reserves the right to amend the initial quotation should the Client’s original requirements change.
If the Client has a dog, cat or other hairy animal hair slowing down the cleaning process additional extra charge will be added to the service price.
If the Client premises are above the third floor of a building with no lift additional charges will apply.
Blueclean Services has the right not to proceed with the job if on inspection the property is not suitable for the desired cleaning service or treatment. Blueclean Service will not continue with the job if power or water is not available or if there is delay or interference in the work from the Client or any other person, the client may be liable for an attendance fee.
Clients should appreciate that carpets often will not have the same appearance after cleaning, often because of varies in wear and tear. Sunlight often causes fading in some areas on the carpet and cleaning cannot correct this. Stains may not always be visible until dirt is removed and it might not be possible to get rid of those stains completely. Blueclean Services will always try its hardest to get the best results but Clients are asked to be mindful of these limitations which are common to all cleaning operations.
If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Blueclean Property Services, Blueclean Property Services will give the Client the option to either pay an increased fee to complete the Service or pay the quoted amount without the Service being completed and the team adjusts the service to the fee paid.

GIFT VOUCHER

This gift voucher can be used as a full or part payment or until the balance is Zero and as long as the voucher is still valid
All gift cards are valid for 12 months.
Payment is made through our Gift Purchase form using a Credit Card.
Any additional cost exceeding the value of this voucher will be paid by the redeemer.
The gift voucher will be considered null and void without the Expiry Date and Authorisation code and other authentication signs or if tampered.
Gift cards are considered final sales and are not refundable, or exchangeable for cash. This policy applies to all gift cards purchased through our website or contact center.
Gift cards are transferable to another person. The recipient of the gift card may transfer ownership to another individual.
The gift voucher will not be replaced when lost, damaged or stolen.
In the event of any dispute, the decision of BlueClean Services is final
Blue Clean Services reserves the right to amend these terms and conditions without prior notice. Blue Clean Services Default terms and conditions still apply.

PAYMENTS

Payment is required upon completion on the day of the cleaning service unless other arrangements have been made with Blueclean Services
Payments can only be made via credit card unless other payment arrangements have been approved. Please note if payment by cheque results in a dishonoured cheque, the client is liable for all bank and legal charges.
Payments may also be made with debit or credit card via paypal or over the phone (Blueclean Services must be notified for this preference in advanced) we will never share Client card details.The Client’s acknowledges and authorises Blueclean Services to charge any outstanding amount in regards to the cleaning service provided to the credit/debit card the client has given.
Blueclean Services understands that emergencies sometimes happen unpredictably and these circumstances might make you reschedule or cancel a service.We do our best to suit the time you have available to receive our services and therefore all that we require is a minimum of 24-hour notice for any cleaning service cancellation or reschedule.
If you need to reschedule or cancel a cleaning service appointment, we request you to provide us with a 24-hour notice; otherwise cancellations received less than 24 hours prior to the schedule arrival time are subject to a $66.00 cancellation fee.
If we dot receive any notice of a cancellation or if our cleaners are unable access to the property, we reserve the right to charge the minimum $66.00 GST Incl. show up fee or up to 50% of the booked cleaning service, as our time is not reusable.
Please note that by booking our cleaning services you are accepting the conditions of our cancellation policy.
The Client understands that any ‘late payments’ may be subject to additional fees.The Client agrees to reimburse Blueclean Property Services for all legal costs and other expenses incurred by Blueclean Property Services in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.All payments must be made In Australian Dollars. (AUD)

COMPLAINTS AND CLAIMS

The Client acknowledges and comprehends that theft MUST be reported to Blueclean Services within 24 Hours from the service date, failure to do so will entitle customer to no insurance recovery.
Blue Clean recommends the Client or his/hers representative to be present in the beginning and end of the cleaning session so a review of the service provided can be done and if any alterations are wanted, they must be made on the same day. The Client acknowledges that a re-clean due to “poor” service or the real-estate not being satisfied is not available for special or promotional prices.
Blueclean Services may take up to 5 Working days to respond to a complaint.
Complaints are only accepted in writing (letter, email) and photos should be provided. Complaints must be reported on completion or within the following 48 hours.
All fragile and highly breakable objects must be secured or removed. Items excepted from liability are: jewellery, cash and items of sentimental value, antiques and art.
Key replacement/locksmith fees are paid only if keys are lost by our operatives, please note there is a $30 per household liability limit.
In case of damage Blueclean Property Services Pty. Ltd. will try to repair the item/s if it agrees that it caused the damage, if the item/s cannot be repaired Blueclean Property Services Ltd will rectify the problem through its insurance company by crediting the Client with the item/s if it is proven to be by our operatives.
Blueclean Property Services reserves the right not to be responsible for: tardiness for a cleaning visit due to a traffic congestion, postponed service due to broken equipment, Client or any third party entering or present at Client’s premises hindering the cleaning process, accidental damages worth up to $100 or less, lack of hot water or power and suitable cleaning materials and/or equipment in full working order that are provided by the Client. Client understands that he/she is not entitled to any refunds.
If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 48 hours after the job has been completed, Blueclean Property Services reserves the right to return a cleaner and re-clean any areas and items to Client’s satisfaction.
The guarantee and redo of the work has to be provided by Blueclean Property Services when notice is given within the 48 hours after the completion of the service and before making any refund claims where the service provided is not satisfactory.
Therefore the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit, this is not valid for special or promotion price cleaning.Blueclean Property Services reserves the right to return a cleaner not more than once.

INSURANCE

Blueclean Property Services has a Public and Employer’s liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Blueclean Property Services, reported within 24 hours of service date.
Insurance cover does not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc, any other items, uncertainty of which the Client is already aware for such us bathroom appliances or any fixtures. The Client is obliged to warn the Company or the cleaner about appliances that are poorly fixed or not in full working order.
Blueclean Property Services reserves the right to refuse to share any of the confidential company’s documents.

CANCELLATION

Client may cancel the scheduled cleaning job up to 24 hours prior to the agreed start time
Client agrees to pay $66.00 AUS GST Incl. or up to 50% of the quote as a cancellation fee if he/she cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
Clients agrees to pay $66.00 AUS GST Incl. or up to 50% of the quote as a cancellation fee in the event of a lock- out caused by our cleaners being turned away; no one home to let them in; no water or power available at Client’s premises or problem with clients keys. If keys are provided they must open the lock without any special efforts or skills.
If an initial deposit has been paid to Blueclean Property services Pty Ltd then Client agrees that deposit funds may be used to cover the cancellation fee.